We offer customers a comprehensive service program that includes; on-site service, training and Help Desk service 24X7 all year long. The portfolio of services is flexible, it was designed to meet our customer’s individual needs for high-quality of service and support. Parts and/or equipment is shipped at no cost to customers who have systems registered under an extended warranty or a maintenance service contract.
access to additional technical support, when necessary, advance exchange parts replacement to maximize system uptime and usage as well as on-site visits from an engineer when remote support isn’t sufficient. When time is of the essence, Polycom offers 4-hour onsite response support for UC Intelligent Core and Immersive Telepresence solutions. Available in many locations worldwide, join many of our customers receiving the benefits from this enhanced response capability.Premier Onsite offers access to Polycom’s extensive technical KnowledgeBase—allowing your team to quickly resolve issues and expand their expertise. You’ll also receive investment protection through software updates and upgrades throughout the life of your support contract.
When you have your own technical conferencing experts available to cover your conferencing usage, Premier can provide access to additional technical support when necessary and advance exchange parts replacement to maximize system uptime and usage. Your team can expand their expertise with access to eSupport–Polycom’s extensive KnowledgeBase. Premier also offers investment protection through software updates and upgrades throughout the life of your support contract.